Returns & Exchanges

At KAI India, we are committed to ensuring your satisfaction with our premium kitchenware and home products. If you receive a damaged or incorrect item, you can initiate a return within 7 days of delivery for a prompt replacement or refund.

1

Initiate Request

Log in to your account or visit our support portal to submit a return request with your order ID and clear photos of the product issues.

2

Verification Process

Our quality control team will review your submission within 24-48 hours to authorize the return based on our hygiene and safety standards.

3

Pickup Arrangement

Once approved, we will schedule a free reverse pickup from your delivery address; please ensure the item is packed in its original KAI India packaging.

4

Refund or Replacement

After the returned item passes our warehouse inspection, we will process your full refund to the original payment method or dispatch a fresh replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing